At Gravy Vista Enterprise, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide when you use our website, services, and purchase our products.
1. Information We Collect
When you interact with our website or place an order, we may collect the following types of information:
- Personal Information: Name, email address, phone number, billing/shipping address, and payment details.
- Account Information: If you create an account, we may collect your username, password, and preferences.
- Transaction Information: Details of purchases, order history, and payment records.
- Technical Information: IP address, browser type, device information, and cookies for website performance and personalization.
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders.
- Communicate with you regarding your purchases, promotions, and updates.
- Improve our website, products, and customer experience.
- Personalize your shopping experience.
- Maintain security and prevent fraudulent activity.
3. Sharing of Information
We respect your privacy and do not sell or rent your personal information. However, we may share your data with:
- Service Providers: Third-party partners who assist in payment processing, delivery, and website operations.
- Legal Requirements: When required by law, regulation, or legal process.
4. Cookies and Tracking
Our website may use cookies and similar tracking technologies to improve user experience, analyze site traffic, and personalize content. You can adjust your browser settings to refuse cookies, but some website features may not function properly without them.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
As a customer, you have the right to:
- Access and update your personal information.
- Request deletion of your personal data (subject to legal and contractual obligations).
- Opt out of marketing communications at any time.
7. Retention of Data
We retain your personal information only as long as necessary to provide services, comply with legal obligations, and resolve disputes.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
9. Children’s Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be posted on our website with a revised “Last Updated” date.